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The purpose of the iTrack Lost and Found Registry is to facilitate the recovery of lost or stolen Macs, iPhones, iPads, and iPods as a free service to the Owner and Finder of a device.

Owners of Apple Mac, iPhone, iPad, and iPod devices may sign up for a free membership to the iTrack Lost and Found Registry through the use of a web browser or a FREE Tracking App available for download on the App Store. For Mac, iPhone and iPad/iPod touch units, the iTrack Registry generates a Wallpaper ID image which can be synchronized to the owner's device for display on the Lock/Desktop Screen.

This Wallpaper ID contains information which can be used to search the iTrack Registry in order to facilitate return of a lost Mac, iPhone or iPad/iPod touch to the rightful owner. iPod models that do not have the capability to show a Wallpaper ID as a Lock Screen can be searched for by their Manufacturer's Serial Number.

For a nominal one-time fee, an advanced tracking application can be purchased from the Apple App Store. This application allows iPhone and iPad/iPod touch owners to register a Membership directly from the device, ranging from the management of customized Wallpaper IDs to dynamic Push Notifications, and more importantly, the use of the Location Services of the device to track activity by geographical position.

For Mac owners, we have a true background monitoring app (available on the iTrackMobile website) to register a Membership directly from the device, record position information as well as numerous other advanced activity data points to assist in the tracking and possible recovery of a lost or stolen unit.
The app, MacTrack, has flexible licensing and upgrade options, and is available either for purchase or on a 14-day free trial basis.

Finders of a device can search the iTrack Registry by Manufacturers Serial Number to check if the Owner reported the unit as lost. If no match was found, then the Finder can register the device and leave a message for the Owner.

Finders of a device can:

A.  Search the iTrack Registry by Manufacturers Serial Number to check if the Owner reported the unit as lost, or

B. Simply register the device.

In either case, the Finder does not have to be an iTrack Member.

Follow these steps to search the iTrack Registry:

1. On the iTrack Website Search Registry section, enter the Security Code, Device Serial Number (or iTrack ID, if available), and your contact email address. Click the green button entitled 'Search.
2. If a match was found, the system will send a message to the Owner with your email address. You may also leave a message to the Owner.
3. If no match was found, then click the blue button 'Register found Serial Number'. This will lead to the screen where you can register the found device into the iTrack system.
4. Complete the fields on the screen to provide as much information as possible. You can either select the found Device type from the drop down menu or by clicking on one of the device pictures on the right side of the screen.
5. Click on the yellow button 'Register Found Device' to complete the process.

Follow these steps to search simply register the device:

1. On the iTrack Website Found a Device section, enter the Security Code, Device Serial Number, and your contact email address. Click the green button entitled 'Report Device'.
2. The next page is the device registration screen.
3. Complete the fields on the screen to provide as much information as possible. You can either select the found Device type from the drop down menu or by clicking on one of the device pictures on the right side of the screen.
4. Click on the yellow button 'Register Found Device' to complete the process.

You will be contacted by the system via your email address under the following conditions:

• The device owner is searching the iTrack Registry for the device
• The device owner is trying to register the lost device
• A Law Enforcement agency is searching for the Serial Number
• Anyone else is searching for the Serial Number
• Your found device registration has expired

Entries for found devices are kept in the iTrack Registry for a period determined by the system, which is currently 180 days.
After the expiration period, the entry will be automatically removed from the Registry.

Sometimes a Finder of a Mac, iPhone or iPod inadvertently registers a device in error because of mistyping the serial number or incorrectly identifying the device model.
The Finder can remove the device from the Registry by sending an email to iTrack@iTrackMobile.com and entering the following into the Subject line of the email:

REMOVE serial number

Where serial number is the serial number of the registered device.
There is no need to provide any message in the body of the email.

IMPORTANT!
The email must be send from the same email address that was used when the Finder registered the device.

Alternatively, you can go to iTrackMobile.com/Remove and remove the device by entering the serial Number as well as the email address originally used when the found device was registered.

You will receive a confirmation email from the Registry after the device was successfully removed.

Owners of a lost or stolen device can register the Manufacturers Serial Number so Finders or a Law Enforcement Agency can search for the unit.

Before a lost or stolen device is registered, please make sure that the unit has not already been reported as 'found'.

On the Search Registry page, first enter the Security Code and your email address, followed by the device Serial Number (or iTrack ID, if available).

Then click the green button entitled 'Search'.

If a match is found, the Finder of the device will be contacted by the system and provided with your email address. You can also submit a message to the finder using the web site. For security reasons, we recommend that you always engage your local Law Enforcement agency to assist in the process of recovering a lost or stolen device.

If your search did not result in a match, then use these procedures:

A. Follow these steps to report a lost device if you do not have an iTrack Membership:

1. On the iTrack Website New Membership Page, enter the Security Code and your email address. Click the blue button entitled 'Join'.
2. The next page is the Profiles Page. Enter your Member Information as well the device Serial Number in the text field. Select the type of device and mark the device as 'missing/lost'. Complete the remaining fields as appropriate.
3. Click the blue 'Apply for Membership' button.
4. The system will create your Member Account and also register your device as 'lost'.
5. The device can now be searched for by its Serial Number.

B. Follow these steps to report a lost device if you do have an iTrack Membership:

1. On the iTrack Website My iTrackMobile Page, enter the Security Code, your email address, followed by your password. Click the blue button entitled 'Login'.
2. Your Member Profiles Page will be displayed next.
3. If the lost device was registered in the past, select it from the drop-down list and click on the yellow 'View Device Info' button. Select the 'Lost' radio button on the device profile page and click the yellow 'Update Device' button. The device is now marked as 'lost'.
4. If the lost device was not registered under your Membership in the past, then click the white 'Add another Device' button on your Member Profile page. Complete the information for the new device and select the check box 'Report Device as missing/lost'. Click the yellow 'Register Device' button.
5. The device can now be searched for by its Serial Number.

Your lost device information will be transmitted to LeadsOnline, the largest on-line investigation system in use by U.S. Law Enforcement.

The system will notify you via your email address under the following conditions:

• Someone is searching the iTrack Registry for the device by its Serial Number or iTrack ID
• Someone is trying to register the lost device on the iTrack site as either a new or found device
• A Law Enforcement agency is searching for the Serial Number or iTrack ID
• Anyone else is searching for the Serial Number

Entries of devices are kept in the iTrack Registry indefinitely or until deleted by the Member.

Questions or feedback pertaining to our service and apps can be submitted via the iTrackMobile Feedback section and will be responded to on a best-effort basis.

It is our business policy to not provide phone service and/or give legal advice.

Please contact your local Law Enforcement Agency to report a stolen device or if you want to return a found device to its owner.

The iTrackMobile website and apps are simply a tool for you to aid in the recovery of a lost Mac, iPhone, iPad, or iPod. iTrackMobile is not a substitute for you to engage official legal or investigative resources.

The iTrack Lost and Found Registry is specifically targeted for Apple Mac (all models), iPhone, iPad, and iPod owners and finders.

When you apply for the free iTrack Membership, the system will send you a confirmation email. The email is send to the email address that you provided.
If you did not receive the confirmation email, please check that the sender iTrackSupport@iTrackMobile.com is permitted to send to your mail account and is not discarded as 'spam'.
It may be required for you to become an iTrack Member using a different email account. We recommend a free Windows Live Hotmail or Google Gmail account.

Use of the iTrack Registry website requires that an email address be entered in order to:

1. Log In as a Member
2. Apply for a Free Membership
3. Search the Registry for a lost Mac, iPad, iPhone or iPod

The email is used to appropriately enable communication between the Owner and Finder of a device.

When Members register their device, the Manufacturers' Serial Number must be provided to the system.
The iTrack system also assigns a unique ID to each registered device. For iPhone, iPad, or iPod touch devices, the Member has the option to either display the Serial Number or iTrack ID on the Wallpaper ID image with the appropriate tracking app installed.

No information entered into the iTrack Registry is disseminated to any third party.

A QR Code is a matrix barcode (or two-dimensional code), readable by QR scanners, mobile phones with a camera, and smartphones.



We incorporate the QR Code as a "Quick Recovery" solution for the return of a found device to its owner.
Our codes are in compliance with strict industry standards.

The QR Code can be generated by our tracking app as a Wallpaper ID for display on the Lock Screen of an iPhone, iPad, or iPod touch.
In addition, the QR Code can also be generated as a printed label to be attached to the back of the device.

Each code uniquely identifies a registered device at iTrackMobile.com and is associated with the corresponding owner.
When the code is scanned and executed, a web link is established that will start an automatic recovery and notification procedure. For more information, please check our latest app feature specifications.

Many QR Code Scanner apps are available for download.

Here are some QR Code Scanners that we found to be reliable:

The best scanner apps for iPhone and iPad are Qrafter and Qrafter Pro, available on the App Store.

For Android, a preferred alternative is the Barcode Scanner from ZXing.

For BlackBerry, QR Code Scanner Pro is recommended.

For Nokia Maemo/Meego, try Mbarcode.

For other devices check out Kaywa or QuickMark.

Also, you can visit QRmediaGuide.com for a list of other scanners and QR Services.

NOTE: The term QR Code is a registered trademark of Denso Wave Incorporated.

iCircle™, the iTrackMobile Member inner circle of friends and family feature, allows for the sharing of device tracking information.

Before a friend can become your inner circle member, he/she must first be a member of the iTrackMobile Lost and Found Registry and have an iTrack app installed on at least one Apple mobile device, such as: iPhone , iPad, or iPod touch.
Joining iTrackMobile is simple and free when installing the iTrack4U app from the Apple App Store.

The system provides a procedure to invite anyone with an email address who owns a qualifying mobile Apple device to become an iTrackMobile member for free and then join your inner circle.

Note that each iCircle friend can have many devices registered under their iTrackMobile member profile. Up to three hundred different devices can be securely shared under your inner circle setup.

Your inner circle feature can be managed from within your app on the device in real time and/or from within your Member Account at iTrackMobile.com.

The iTrack Registry is a Goodwill Ambassador of LeadsOnline, the largest online investigation system in use by US Law Enforcement.
iTrack Members can select the option in the Member Profile section if their information about a lost (or stolen) Mac, iPhone/iPad/iPod can be automatically interfaced with the LeadsOnline Investigation System. If the option is selected, then the iTrack Registry will electronically transfer the Serial Number as well as the Member's Email Address for each device that was marked as 'lost/missing'.
If a device is recovered through LeadsOnline, then Law Enforcement will contact the iTrack Member directly via the Email Address or Contact Phone Number (if supplied by Member).

This feature is made available to iTrack Members at no cost.

Each registered iPhone, iPad, or iPod is automatically listed for 365 days. Prior to imminent expiration of a device listing, an email is send to the Member requesting renewal of the subscription.
If no response is received by the system, then the device will be automatically removed from the iTrack Registry.

YES. When you sign up for the iTrack Registry you are asked to provide a unique email address which is used as your Member ID.
Any Mac, iPhone, iPad and/or iPod that you register is associated with your Member ID.

When you first create your Member Account, your email address is also the Contact email Address used for the system to communicate with you and any person who recovers your lost device.  If you change the Contact email Address in the future, you can also change the Member ID at that time.

Please note that your Contact email Address must be able to receive email notifications from the iTrack system.

THE SYSTEM WILL AUTOMATICALLY REMOVE A MEMBER ACCOUNT THAT HAS AN INVALID CONTACT EMAIL ADDRESS ON RECORD FOR MORE THAN 30 DAYS.

If your Email Address has changed, log in to your iTrack Member account and change the Contact Email Address in your Member Profile to your new address. The initial Contact Email Address is the same as your Member ID. Note that the Member ID (the original Email Address used when you signed up) can also be changed at that time.

Also, your Contact Email Address must be unique within the iTrack Registry; i.e. the system will generate an error condition if your Contact Email Address is changed to an email address that is already in use by another member.

THE SYSTEM WILL AUTOMATICALLY REMOVE A MEMBER ACCOUNT THAT HAS AN INVALID CONTACT EMAIL ADDRESS ON RECORD FOR MORE THAN 30 DAYS.

There is no charge for being a Member and listing Mac, iPhone, iPad, or iPod devices in the iTrack Registry.
Donations are accepted for any amount to help in making this service available on an an going basis.

Donations are accepted for any amount to help in making this service available on an going basis.
Advertisement space is also available for a fee. Please contact us for prevailing rates.

Yes. An unrestricted number of Mac, iPhone, iPad, and iPod devices may be registered by a given Member.

It should be noted that each device must have a unique Manufacturers' Serial Number.

The same device may not be registered by multiple Members at the same time.

Yes, if you have the appropriate tracking app installed on at least one of your registered devices, you can produce your own labels on common stationary that is readily available.

The app will generate standard or customized labels for any of your registered devices that have not been declared as lost or stolen.
The label contains sufficient information for a finder to return the unit to the rightful owner via the iTrackMobile website.

The label can be created on Avery forms in ANSI A or DIN A4 standards.

The following link is a good sources of Apple's documentation which describes various ways to identify the serial number of your device.

Yes, but only for iPhone or iPad/iPod touch units that have the appropriate tracking application installed.
A default Wallpaper ID is generated by the system and emailed to the Member each time the Member registers a new Mac, iPhone or iPad/iPod touch.
The Wallpaper ID shows a unique iTrack ID as well as other information to enable a Finder to search the iTrack Registry for an Owners'  lost Mac, iPhone or iPad/iPod touch.

NOTE: If the appropriate tracking application is installed on the iPhone or iPad/iPod touch, then the Wallpaper ID can be customized directly from the device. More detailed information can be found here.

YES, unless the appropriate tracking app is installed. Each time a Member registers a new Mac, iPhone, iPad, or iPod, the system assigns a unique iTrack ID to a given unit. For Mac, iPhones or iPad/iPod touch devices, just one default Wallpaper ID image is generated.
A Member can customize an unlimited number of wallpaper images for a given unit directly from the device if the appropriate tracking application was downloaded on the App Store.

The Wallpaper ID image can be obtained from the iTrack Registry in multiple ways:

Whenever a new Mac, iPhone or iPad/iPod touch is registered, the Member will receive an email with the default Wallpaper ID image file as an attachment.

For a Mac, the Wallpaper ID can be saved as the Desktop image and/or configured to be used as a Screen Saver.

Note: If the iPhone and iPod touch does not run the latest software update (2.0 or above), the Wallpaper ID cannot be loaded directly from the iTrack website onto the device.
Instead, synchronization procedures need to be followed using the iTunes program on a Mac or PC. Click here for more detailed instructions.

If the user installed the appropriate tracking program , then the Wallpaper ID is applied directly from the device.

For Mac, simply delete the Wallpaper ID image and reassign a new Desktop image and/or Screen Saver.

To delete the iTrack Wallpaper ID of the mobile device, go to Settings -->Wallpaper and select a replacement wallpaper image manually.
Note that when removing a tracking app or deleting your Membership from the iTrack Registry, the associated iTrack Wallpaper ID displayed at device start-up is not removed automatically.

For Mac, iPhone and iPad/iPod touch devices, the iTrack default Wallpaper ID shows the website and Device ID on the Lock Screen.

When a Member customizes a Wallpaper ID, care must be taken that sufficient contact information is displayed to direct a Finder where to search or what to do.

When a device is lost, the Member should log into the iTrack Registry and mark the device as 'lost/missing'. The system also allows the Member to enter additional information describing the circumstances, such as possible place and time, under which the loss occurred.

The system permits for the optional identification of an Owner Contact Phone Number, which will be displayed on the website in the event of a matching search result.

For obvious reasons, care should be taken not to disseminate unnecessary private information.

For Mac, iPhone or iPad/iPod touch devices, the iTrack default Wallpaper ID shows the website and Device ID on the Lock/Desktop Screen.

A Finder searches the iTrack Registry for the Device ID (or Serial Number in case of iPods) and will be shown any information that the Owner provided at time of registration.
The finder can send a message to the Owner using the iTrack system. No private Owner information is displayed on the website.

A Member can configure the system to receive an email alert every time a search result matches a registered device.
Also, the system allows for the option to not show any search results for a matching device unless the Member declared the unit as 'lost/missing'.

Since the iTrack Registry is a self-help system, it is up to the Finder and Owner to facilitate the most suitable method to return the device (possibly in exchange for a reward).

Once a device is returned to the Member, the device should be marked in the iTrack Registry as 'recovered'.

We recommend in this case that the device be taken to the nearest Apple retailer and ask the friendly sales or technical staff to connect the device to a power source via a USB cable.
Once power is re-established, the serial number should be retrievable.

If the screen was locked, then the device can be restored to factory settings using iTunes, after which the serial number can be obtained from the device.

With the serial number in hand, the iTrack Registry can then be searched for a possible owner match, or the finder can now register the unit.